About Me
EXPERIENCE
CERTIFICATIONS
Certified Scrum Master
Certified Scrum Product Owner
(Coming Soon)
Advanced ​Certified Scrum ​Product Owner
(Coming July 22nd)
Marketing Associate
November ‘23 - Present
Project Coordinator
October ‘20 - October ’23
Co-founder & IT Specialist
January ‘23 - Present
June ‘22 - March ’23
Salesforce Analyst & Writer
IT Specialist
July ‘18 - October ’20
I have experience in Marketing, Design, Agile Project Management, System Administration, Salesforce Administration, Technical Writing, ​Technical Support, Customer Service, Training, and Teaching. I am certified as a Scrum Master, Scrum Product Owner, Salesforce ​Administrator and Salesforce Associate, and have a scheduled exam for the Advanced Certified Scrum Product Owner certification through ​Scrum Alliance in July. I am also studying for the Certified Associate in Project Management (CAPM) and Salesforce Business Analyst ​certifications.
Though my portfolio mostly consists of projects I can use outside of work, I have experience in various industries, such as Education, Logistics, ​Legal, B2B, and E-Commerce. This portfolio consists on showcasing only a fraction of my skills, such as design and technical instructional ​writing.
Skills
TECHNOLOGY/SOFTWARE SKILLS
Salesforce Admin
HubSpot Admin
Mural
LucidChart
Loom
Tango
Adobe Acrobat
Adobe InDesign
Adobe Illustrator
SQL
HTML
MS Project
Microsoft 265 Admin
Microsoft Word
Microsoft Publisher
Microsoft Visio
Microsoft Excel
Google Workspace Admin
Professional Skills
Scrum Master
Scrum Product Owner
Agile PM
Business Analysis
Implementation Analysis
Salesforce Analysis
Customer Service
Technical Support
Training
Marketing
B2B & B2C Sales
Product Knowledge
Technical Writing
Instructional Writing
Audience Identification
Branding & Vision
Editing
Proofreading
Google Slides
Goole Docs
Google Sheets
Google Bard
ChatGPT
AI Plug-Ins
Design
E-Commerce
Fundraising
Google Workspace
AI for Productivity
work
SALESFORCE TECHNICAL WRITING
DESIGN
Created and maintained by Leonor Jones.